(Sr) Service Training Specialist

Target start date: Immediately. 

Location: Mountain View & Palo Alto, US (The role requires the candidates to be able to travel across different sites.)

Since its founding in 2015, 1X has been at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor via safe, intelligent humanoids. 

We strive for excellence in all we do, solving some of the hardest problems in robotics with the world’s most talented individuals. Every part of our robots is designed and produced in-house—from motor coils to AI—reflecting our vertically integrated approach. At 1X, you’ll own real projects, be recognized for your achievements, and rewarded based on merit.

We believe the best work is done when collaborating and therefore require in-person presence in our office locations. 

As we scale from research and development to full-scale manufacturing, we are looking for a Service Training Specialist to build and deliver the programs that ensure every technician, service partner, and customer knows how to operate, maintain, and troubleshoot our humanoid robots. In this role, you will develop training materials, deliver hands-on instruction, and continuously improve our certification and onboarding processes to support a growing fleet in the field.

RESPONSIBILITIES

• Develop and maintain training materials and curricula for internal technicians, external partners, and customers, including classroom, digital, and hands-on content

• Deliver training sessions both onsite and virtually, ensuring consistent messaging and high knowledge retention

• Build and manage the certification process for field technicians, including assessments, recertification, and tracking

• Collaborate with Engineering and Product teams to stay ahead of design changes and incorporate updates into training programs

• Support the setup and maintenance of training environments and rigs, including demo units and fault injection setups

• Manage and administer training content in the Learning Management System (LMS), ensuring accessibility and compliance

• Analyze learner performance and field data (e.g., first-time fix rate, MTTR) to improve training outcomes and impact

• Contribute to the development of field documentation, including job aids and quick reference guides

• Participate in field visits and service calls as needed to stay close to real-world service conditions and collect training insights

• 3–6 years of experience in technical training, field service enablement, or related roles in robotics, industrial equipment, aerospace, or complex electromechanical systems

• Experience creating and delivering training content, including hands-on instruction and digital materials

• Strong technical troubleshooting skills and familiarity with common service tools and workflows

• Clear, confident communication and presentation skills across in-person and remote formats

• Strong organizational skills and attention to detail

• Willingness to travel (up to 30%) to support onsite training and field operations
  

Location Policy

We believe the best work is done when collaborating and therefore require in-person presence in our office locations.

Typical interview process 

• Introductions - interviews to learn more about you and talk about 1X and the role

  • Interview with a member of the Talent Acquisition team

  • Hiring manager / senior team member / technical interview

• Team interviews - technical interviews and deep-dives with team members. May include a take home challenge, presentation or problem-solving exercise

  • Technical deep-dive conversation with a team member 

  • Onsite interviews with team members 

• Final stages - you move to the final round

  • Expectation management with the hiring manager 

  • We will conduct reference checks

  • Job offer conversation 

Depending on the role and your background, additional interviews may be added. You are also welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.

We are a value driven team
These are the ideas that express our team’s culture and how we work:

Be Nice

Collaboration is our driving force. Our team creates an open, trusting environment where everyone can be their most creative.

Stay Smart

A world-changing team needs the brightest minds in every discipline. This is where people come to work, learn, and grow to their full potential.

Make History

Everything we do gets us closer to one ambitious vision: Creating an Abundant Supply of Labor using Safe, Intelligent Humanoids. We believe what we build today will impact generations.

We are an inclusive environment and value diversity of background, experiences and thought, and welcome applicants from diverse backgrounds to contribute to our mission.

We're excited to get to know you and the prospects of having you on board!