Shift Supervisor, Robot Operations

Target start date: Immediately. 

About 1X
Founded in 2015, 1X creates safe, intelligent humanoid robots that expand the world’s supply of productive labor. From custom motor coils to cutting-edge AI, every part of our robots is designed and manufactured in-house. At 1X you’ll own real projects, be recognized for impact, and rewarded on merit.

About the role

As live customer deployments scale, each shift must collect high-quality data and keep robots online without compromising safety. A Shift Supervisor owns one core shift, guiding 2–4 Robot Operator Leads and their teams (≈ 25–40 operators total). You’ll convert daily data-collection goals into action, unblock teams in real time, and deliver clear, data-driven hand-offs to the next shift and to the Data Collection Manager.

Responsibilities:

1. Run the Shift

• Monitor live dashboards (e.g., minutes of data, robot uptime, intervention rate).

• Rebalance tasks or staffing as needed to stay on target.

2. Develop People

• Coach Operator Leads and model best practices in teleoperation and annotation.

• Foster a culture of ownership, learning, and continuous improvement.

3. Safeguard Quality & Safety

• Audit adherence to SOPs for teleoperation, labeling, and safety.

• Intervene immediately if quality or safety standards begin to drift.

4. Deliver Reporting

• Prepare an end-of-shift summary covering collected minutes, annotation accuracy, and any incidents.

• Share a concise write-up with leadership.

5. Own First-Level Decisions

• Act autonomously on task reprioritization, minor tool tweaks, routine robot-fault troubleshooting, coaching, or verbal warnings.

• Escalate systemic hardware failures, safety/security issues, schedule changes, or anything requiring Engineering, Facilities, or HR.

6. Spot & Solve Pain Points

• Surface recurring issues to the Data Collection Manager.

• Assist in piloting new workflows, UI tweaks, or training modules.

7. Champion Collaboration

• Proactively sync with Engineering, Service, and Facilities teams to ensure your shift has the context and resources needed to succeed.

• 3+ years leading front-line teams in robotics operations, teleoperation services, call-center/annotation hubs, or similar high-tempo environments.

• Proven experience managing multiple team leads (team-of-teams model)

• Familiarity with data-collection or service KPIs (e.g., minutes collected per hour, annotation accuracy, robot intervention rate).

• Clear, confident communicator—your hand-offs keep the next shift seamlessly aligned.

• Calm, decisive problem-solver who thrives amid ambiguity and rapid change.

• Passion for process discipline, safety, and continuous improvement.

• High-school diploma/equivalent required; additional vocational training, associate’s degree, or leadership certification a plus.
  

Location Policy

We believe the best work is done when collaborating and therefore require in-person presence in our office locations.

We're excited to get to know you and the prospects of having you on board!