Shift Lead, Service Technician

Target start date: immediately.  Relocation provided.

Since its founding in 2015, 1X has been at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor via safe, intelligent humanoids. 

We strive for excellence in all we do, solving some of the hardest problems in robotics with the world’s most talented individuals. Every part of our robots is designed and produced in-house—from motor coils to AI—reflecting our vertically integrated approach. At 1X, you’ll own real projects, be recognized for your achievements, and rewarded based on merit.

We believe the best work is done when collaborating and therefore require in-person presence in our office locations. 

We are at the cutting edge of developing advanced humanoid robots designed for household use, with a mission to create an abundant supply of labor through safe, intelligent automation. As we transition from research and development to full-scale manufacturing, we are seeking experienced and motivated Senior Robotics Technicians to join our team. These individuals will play a crucial role in solving more advanced technical problems, working on complex repairs, and supporting remanufacturing processes, while still providing exceptional customer-facing support. The Shift Lead will be responsible for overseeing the daily operations of the technician team, ensuring all service and repair activities are completed efficiently and to a high standard. This role will act as the primary point of contact for technicians during their shift, providing guidance, support, and troubleshooting for complex issues as they arise. You will also ensure that the lab areas are maintained, tools and equipment are well-kept, and workspaces are organized to meet safety and operational standards. In addition, you will enforce company protocols, coordinate team training, and collaborate with the team lead to manage shift schedules, resource allocation, and performance. Your leadership will play a vital role in optimizing shift operations and ensuring continuous improvement within the team.

RESPONSIBILITIES

• Serve as the primary point of contact for on-shift service technicians, providing real-time guidance, technical support, and escalation management. 

• Oversee daily lab operations, ensuring that workspaces, tools, and equipment are maintained, calibrated, clean, and organized to meet safety and operational standards.

• Coordinate and enforce standardized work processes and service protocols, ensuring consistent execution of diagnostics, repairs, and remanufacturing activities.

• Lead by example in adhering to quality, safety, and operational procedures, and ensure team compliance with company policies during shift hours. 

• Facilitate training and onboarding of new technicians, and coordinate continuous learning opportunities for the team to maintain high technical proficiency.

• Act as a liaison between the service technicians and the team lead, communicating shift progress, operational challenges, and resource needs. 

• Monitor shift performance and workflow, proactively identifying opportunities to improve efficiency, quality, and technician engagement. 

• Perform advanced diagnostics and repairs of robots, addressing complex mechanical, electrical, and software issues both at customer locations and in the workshop.

• Execute remanufacturing and refurbishment of robotic assemblies, ensuring components are restored to optimal performance. 

• Provide support to service technicians in the field, offering guidance on difficult technical issues and performing escalation repairs as needed.

• Collaborate with the service engineering team to provide feedback on recurring issues and recommend design improvements for better serviceability. 

• Communicate effectively with customers, explaining technical repairs and maintenance in a clear and understandable manner, while ensuring a high level of customer satisfaction. 

• Document all service activities, including complex repairs, parts usage, and remanufacturing procedures, ensuring clear and detailed records for future reference.

• Contribute to the development of service documentation, repair manuals, and troubleshooting guides. 

Must-Haves:

• Proven leadership or mentorship experience in a technical service environment, with the ability to coordinate and support a team of technicians.

• Strong organizational skills, with the ability to manage workflows, enforce processes, and maintain detailed records in a fast-paced service environment.

• Demonstrated ability to coach, train, and guide peers, fostering a collaborative and high-performance team culture.

• Strong interpersonal and conflict-resolution skills, with the ability to manage technician and customer interactions effectively under pressure.

• Extensive hands-on experience in mechanical, electrical, or electronic repair work, particularly in a robotics or technical environment.

• Strong troubleshooting and problem-solving skills, with the ability to diagnose and fix advanced technical issues.

• Proficiency in using diagnostic tools, repair equipment, and software applications to support complex repairs and assembly remanufacturing.

• Ability to manage time effectively, prioritize tasks, and work independently on advanced technical repairs.

• Willingness to travel occasionally for on-site escalated repairs.

• A valid driving license.

• Willingness to work shifts.

Location Policy

We believe the best work is done when collaborating and therefore require in-person presence in our office locations.

Typical interview process 

• Introductions - interviews to learn more about you and talk about 1X and the role

  • Interview with a member of the Talent Acquisition team

  • Hiring manager / senior team member / technical interview

• Team interviews - technical interviews and deep-dives with team members. May include a take home challenge, presentation or problem-solving exercise

  • Technical deep-dive conversation with a team member 

  • Onsite interviews with team members 

• Final stages - you move to the final round

  • Expectation management with the hiring manager 

  • We will conduct reference checks

  • Job offer conversation 

Depending on the role and your background, additional interviews may be added. You are also welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.

We are a value driven team
These are the ideas that express our team’s culture and how we work:

Be Nice

Collaboration is our driving force. Our team creates an open, trusting environment where everyone can be their most creative.

Stay Smart

A world-changing team needs the brightest minds in every discipline. This is where people come to work, learn, and grow to their full potential.

Make History

Everything we do gets us closer to one ambitious vision: Creating an Abundant Supply of Labor using Safe, Intelligent Humanoids. We believe what we build today will impact generations.

We are an inclusive environment and value diversity of background, experiences and thought, and welcome applicants from diverse backgrounds to contribute to our mission.

We're excited to get to know you and the prospects of having you on board!