Service Technician

We are at the cutting edge of developing advanced humanoid robots designed for household use, with a mission to create an abundant supply of labor through safe, intelligent automation. As we transition from research and development to full-scale manufacturing, we are seeking skilled and motivated Service Technicians to join our team. Your work will directly contribute to ensuring our robots perform reliably in customers' homes as well as for internal purposes.

The Service Technician will be responsible for maintaining and repairing our humanoid robots, ensuring they operate at peak performance. You will be the frontline of our service operations, performing on-site repairs, conducting routine maintenance, and providing exceptional customer service. This role requires a hands-on approach, technical expertise, and a commitment to delivering high-quality work that keeps our customers satisfied.

Responsibilities:

• Perform diagnostics and repairs of robots, addressing mechanical, electrical, and software issues to minimize downtime and ensure optimal performance, both at customers homes as well as at our workshop. 

• Conduct regular maintenance on robots, following established protocols to ensure longevity and reliability.

• Communicate effectively with customers, explaining repair and maintenance procedures, and ensuring they understand the condition and performance of their robots.

• Ensure all tools and equipment is used according to its specification and in a safe manner; keeping them well-maintained, and ready for use during service calls.

• Accurately document all service activities, including repairs, maintenance, and any parts used, ensuring clear and detailed records for future reference.

• Provide support to customers over the phone or via remote sessions, troubleshooting issues and providing guidance on basic repairs and maintenance.

• Work closely with the Parts Advisor to ensure you have all necessary parts and tools for each service call and collaborate with the Service Engineer and other team members to address complex technical issues.

• Participate in training and development opportunities to stay current with new technologies and service techniques.

• Knowledge and experience with electrical and electronic systems

• Knowledge and experience in mechanical assemblies

• Strong troubleshooting and problem-solving skills with the ability to diagnose and fix technical issues.

• Proficiency in using diagnostic tools, repair equipment, and standard software applications.

• Highly organized, with the ability to manage time effectively and prioritize tasks during service calls.

• Strong communication skills, both verbal and written.

• A valid driving license and the ability to travel to customer locations for on-site service.

• Willingness to learn and adapt to new technologies and service methods.

• Excellent customer service skills, with the ability to explain technical information clearly and patiently.

• Ability to work night shifts (11pm - 7am)

Location Policy

We believe the best work is done when collaborating and therefore require in-person presence in our office locations.

Typical Interview Process

• Introductions - interviews to learn more about you and talk about 1X and the role

  • Interview with a member of the Talent Acquisition team

  • Hiring manager / senior team member / technical interview

• Team interviews - technical interviews and deep-dives with team members. May include a take home challenge, presentation or problem-solving exercise

  • Technical deep-dive conversation with a team member

  • Onsite interviews with team members

• Final Interview Stage - we move you to our final round

  • Expectation management with the hiring manager

  • We will conduct reference checks

  • Job offer conversation

Depending on the role and your background, additional interviews may be added.

You are also welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.

A value driven team

These are the ideas that express our team’s culture and how we work:

Be Nice

Collaboration is our driving force. Our team creates an open, trusting environment where everyone can be their most creative.

Stay Smart

A world-changing team needs the brightest minds in every discipline. This is where people come to work, learn, and grow to their full potential.

Make History

Everything we do gets us closer to one ambitious vision: Creating an Abundant Supply of Labor using Safe, Intelligent Humanoids. We believe what we build today will impact generations.

Not sure if this is you?

Studies have shown that women are less likely to apply to jobs unless they meet all qualifications. If you’re excited about this role, but you’re not sure if you qualify, apply anyway! You may be just the right candidate for this or other roles.

1X is an inclusive and equal-opportunity employer that values diversity. We consider all qualified applicants regardless of race, religion, gender, age, sexual orientation, disability, or any other protected class. If you have a disability or special need that requires accommodation, please don't hesitate to let us know during the interview process. We will do our best to accommodate your needs.

We're excited to get to know you and the prospects of having you on board!