Robot Service Technician

Robot Service Technician | Robot Services
Location: Palo Alto, CA (on‑site)

About 1X
We’re an AI and robotics company based in Palo Alto, California, on a mission to build a truly abundant society through general‑purpose robots capable of performing any kind of work autonomously.
We believe that to truly understand the world and grow in intelligence, humanoid robots must live and learn alongside us. That’s why we’re focused on developing friendly home robots designed to integrate seamlessly into everyday life.
We’re looking for curious, driven, and passionate people who want to help shape the future of robotics and AI. If this mission excites you, we’d be thrilled to hear from you and explore how you might contribute to our journey.

Role Overview
As a Robot Service Technician at 1X, you will be part of the frontline service operations, helping to maintain, repair, and ensure the high performance of our humanoid robots. You’ll perform on‑site and workshop work, interact directly with customers, and help ensure our robots are operating safely, reliably, and with minimal down time.

Responsibilities

• Perform diagnostics and repairs of robots, addressing mechanical, electrical, and software issues both at customers’ homes and in our workshop

• Conduct regular maintenance on robots according to established protocols for longevity and reliability

• Communicate with customers clearly about repair and maintenance procedures, conditions, and performance of their robots

• Ensure tools and equipment are used safely, maintained, and prepared for service calls

• Accurately document all service activities, repairs, maintenance, and parts used for future reference

• Provide remote guidance or support to customers via phone or virtual sessions for basic repairs and troubleshooting

• Coordinate with Parts Advisor to ensure necessary parts and tools are available for each service call

• Collaborate with Service Engineers and other team members to address complex technical issues

• Participate in ongoing training and development to stay current with new technologies and service methods

• Knowledge and experience with electrical and electronic systems

• Knowledge and experience in mechanical assemblies

• Strong troubleshooting and problem‑solving skills with ability to diagnose and fix technical issues

• Proficiency in diagnostic tools, repair equipment, and standard software applications

• Highly organized; able to manage time effectively and prioritize tasks during service calls

• Strong verbal and written communication skills

• Valid driving license; ability to travel to customer locations for on‑site service

• Willingness to learn and adapt to new technologies and service methods

• Excellent customer service skills; able to explain technical information clearly and patiently

• Ability to work night shifts (11pm‑7am)

Benefits & Compensation

• Hourly Range: $25 - $45

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

Equal Opportunity Employer
1X is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, marital status, medical condition, genetic information, disability, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.