Repair Documentation Engineer

Target start date: Immediately. 

Location: Palo Alto, US

Since its founding in 2015, 1X has been at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor via safe, intelligent humanoids. 

We strive for excellence in all we do, solving some of the hardest problems in robotics with the world’s most talented individuals. Every part of our robots is designed and produced in-house—from motor coils to AI—reflecting our vertically integrated approach. At 1X, you’ll own real projects, be recognized for your achievements, and rewarded based on merit.

We believe the best work is done when collaborating and therefore require in-person presence in our office locations. 

We’re looking for a Repair Documentation Engineer to ensure every frontline service issue—whether it’s a quick fix or a complex mechanical diagnosis—has clear, accurate, and actionable guidance. You’ll be the connective tissue between engineering brilliance and field execution, enabling faster resolutions and better experiences for both customers and internal teams.

RESPONSIBILITIES

• Own the end-to-end creation of customer-facing knowledge assets: step-by-step repair guides, troubleshooting flows, quick-reference job aids, and instructional modules.

• Partner with cross-functional teams (Product, Support, QA, Field Service) to translate technical updates into timely, user-friendly documentation aligned with new feature or component launches.

• Use a variety of formats—visual diagrams, videos, interactive flows—to support different learning styles and use cases.

• Analyze data (ticket trends, CSAT, usage metrics) to identify gaps and iteratively improve documentation to reduce time-to-resolution, repeat issues, and escalations.

• Maintain version control and change management processes to ensure content accuracy as hardware and software evolve.

• Champion the voice of the technician—ensuring documentation is clear, task-focused, and always grounded in real-world conditions.

• 3–5 years of experience creating technical or service-repair documentation for hardware, robotics, SaaS platforms, or blended environments.

• Fluency in tools like MadCap Flare, Confluence/Jira, Articulate 360, and SCORM/xAPI workflows; comfort with basic HTML/CSS a plus.

• Excellent interviewing and collaboration skills—you know how to extract the “why” and “how” from subject matter experts and turn it into usable guidance.

• Strong visual design sensibility—you know when a picture (or flowchart) is worth a thousand words.

• Self-directed, proactive, and comfortable navigating ambiguity in a fast-paced startup environment.

Nice to have

• Experience working in robotics, advanced manufacturing, or field service organizations.

• Background in instructional design or UX writing.

• Familiarity with motion graphics or video editing tools for repair/training content.

Location Policy

We believe the best work is done when collaborating and therefore require in-person presence in our office locations.

Typical interview process 

• Introductions - interviews to learn more about you and talk about 1X and the role

  • Interview with a member of the Talent Acquisition team

  • Hiring manager / senior team member / technical interview

• Team interviews - technical interviews and deep-dives with team members. May include a take home challenge, presentation or problem-solving exercise

  • Technical deep-dive conversation with a team member 

  • Onsite interviews with team members 

• Final stages - you move to the final round

  • Expectation management with the hiring manager 

  • We will conduct reference checks

  • Job offer conversation 

Depending on the role and your background, additional interviews may be added. You are also welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.

We are a value driven team
These are the ideas that express our team’s culture and how we work:

Be Nice

Collaboration is our driving force. Our team creates an open, trusting environment where everyone can be their most creative.

Stay Smart

A world-changing team needs the brightest minds in every discipline. This is where people come to work, learn, and grow to their full potential.

Make History

Everything we do gets us closer to one ambitious vision: Creating an Abundant Supply of Labor using Safe, Intelligent Humanoids. We believe what we build today will impact generations.

We are an inclusive environment and value diversity of background, experiences and thought, and welcome applicants from diverse backgrounds to contribute to our mission.

We're excited to get to know you and the prospects of having you on board!