Repair Documentation Engineer

Target start date: Immediately. 

Location: Palo Alto, US

Since its founding in 2015, 1X has been at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor via safe, intelligent humanoids. 

We strive for excellence in all we do, solving some of the hardest problems in robotics with the world’s most talented individuals. Every part of our robots is designed and produced in-house—from motor coils to AI—reflecting our vertically integrated approach. At 1X, you’ll own real projects, be recognized for your achievements, and rewarded based on merit.

We believe the best work is done when collaborating and therefore require in-person presence in our office locations. 

We’re looking for a Repair Documentation Engineer to ensure every frontline service issue—whether it’s a quick fix or a complex mechanical diagnosis—has clear, accurate, and actionable guidance. You’ll be the connective tissue between engineering brilliance and field execution, enabling faster resolutions and better experiences for both customers and internal teams.

RESPONSIBILITIES

• Own the end-to-end creation of customer-facing knowledge assets: step-by-step repair guides, troubleshooting flows, quick-reference job aids, and instructional modules.

• Partner with cross-functional teams (Product, Support, QA, Field Service) to translate technical updates into timely, user-friendly documentation aligned with new feature or component launches.

• Use a variety of formats—visual diagrams, videos, interactive flows—to support different learning styles and use cases.

• Analyze data (ticket trends, CSAT, usage metrics) to identify gaps and iteratively improve documentation to reduce time-to-resolution, repeat issues, and escalations.

• Maintain version control and change management processes to ensure content accuracy as hardware and software evolve.

• Champion the voice of the technician—ensuring documentation is clear, task-focused, and always grounded in real-world conditions.

• 3–5 years of experience creating technical or service-repair documentation for hardware, robotics, SaaS platforms, or blended environments.

• Fluency in tools like MadCap Flare, Confluence/Jira, Articulate 360, and SCORM/xAPI workflows; comfort with basic HTML/CSS a plus.

• Excellent interviewing and collaboration skills—you know how to extract the “why” and “how” from subject matter experts and turn it into usable guidance.

• Strong visual design sensibility—you know when a picture (or flowchart) is worth a thousand words.

• Self-directed, proactive, and comfortable navigating ambiguity in a fast-paced startup environment.

Nice to have

• Experience working in robotics, advanced manufacturing, or field service organizations.

• Background in instructional design or UX writing.

• Familiarity with motion graphics or video editing tools for repair/training content.

Location Policy

We believe the best work is done when collaborating and therefore require in-person presence in our office locations.

We're excited to get to know you and the prospects of having you on board!