Sr Service Technician

We are at the cutting edge of developing advanced humanoid robots designed for household use, with a mission to create an abundant supply of labor through safe, intelligent automation. As we transition from research and development to full-scale manufacturing, we are seeking experienced and motivated Senior Robotics Technicians to join our team. These individuals will play a crucial role in solving more advanced technical problems, working on complex repairs, and supporting remanufacturing processes, while still providing exceptional customer-facing support.

The Senior Robotics Technician will be responsible for handling more complex diagnostics, repairs, and remanufacturing of key robot assemblies. While some time will still be spent in the field working with customers, this role will primarily focus on workshop-based tasks, providing advanced support to ensure the reliability and performance of our robots. You will collaborate closely with the service and engineering teams, contributing to the continuous improvement of service processes, while also interacting directly with customers when necessary.

Responsibilities:

• Perform advanced diagnostics and repairs of robots, addressing complex mechanical, electrical, and software issues both at customer locations and in the workshop.
• Execute remanufacturing and refurbishment of robotic assemblies, ensuring components are restored to optimal performance.
• Provide support to service technicians in the field, offering guidance on difficult technical issues and performing escalation repairs as needed.
• Collaborate with the service engineering team to provide feedback on recurring issues and recommend design improvements for better serviceability.
• Communicate effectively with customers, explaining technical repairs and maintenance in a clear and understandable manner, while ensuring a high level of customer satisfaction.
• Document all service activities, including complex repairs, parts usage, and remanufacturing procedures, ensuring clear and detailed records for future reference.
• Contribute to the development of service documentation, repair manuals, and troubleshooting guides.
• Maintain tools and equipment in the workshop, ensuring they are calibrated, well-maintained, and ready for use on advanced repair tasks.
  

Must-Haves:

• Extensive hands-on experience in mechanical, electrical, or electronic repair work, particularly in a robotics or technical environment.
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and fix advanced technical issues.
• Proficiency in using diagnostic tools, repair equipment, and software applications to support complex repairs and assembly remanufacturing.
• Ability to manage time effectively, prioritize tasks, and work independently on advanced technical repairs.
• Excellent communication skills, with the ability to explain technical concepts to both customers and colleagues.
• Willingness to travel occasionally for on-site escalated repairs.
• A valid driving license.
• Willingness to work shifts.

Location Policy

We believe the best work is done when collaborating and therefore require in-person presence in our office locations.

Typical Interview Process

• Introductions - interviews to learn more about you and talk about 1X and the role

  • Interview with a member of the Talent Acquisition team

  • Hiring manager / senior team member / technical interview

• Team interviews - technical interviews and deep-dives with team members. May include a take home challenge, presentation or problem-solving exercise

  • Technical deep-dive conversation with a team member

  • Onsite interviews with team members

• Final Interview Stage - we move you to our final round

  • Expectation management with the hiring manager

  • We will conduct reference checks

  • Job offer conversation

Depending on the role and your background, additional interviews may be added.

You are also welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.

A value driven team

These are the ideas that express our team’s culture and how we work:

Be Nice

Collaboration is our driving force. Our team creates an open, trusting environment where everyone can be their most creative.

Stay Smart

A world-changing team needs the brightest minds in every discipline. This is where people come to work, learn, and grow to their full potential.

Make History

Everything we do gets us closer to one ambitious vision: Creating an Abundant Supply of Labor using Safe, Intelligent Humanoids. We believe what we build today will impact generations.

Not sure if this is you?

Studies have shown that women are less likely to apply to jobs unless they meet all qualifications. If you’re excited about this role, but you’re not sure if you qualify, apply anyway! You may be just the right candidate for this or other roles.

1X is an inclusive and equal-opportunity employer that values diversity. We consider all qualified applicants regardless of race, religion, gender, age, sexual orientation, disability, or any other protected class. If you have a disability or special need that requires accommodation, please don't hesitate to let us know during the interview process. We will do our best to accommodate your needs.

We're excited to get to know you and the prospects of having you on board!