Head of Service Engineering

Targeted start date: Immediately. Relocation provided.

We are at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor via safe, intelligent humanoids. As we transition from R&D to full-scale manufacturing, we seek an experienced Head of Service Engineering. We are currently seeking a highly skilled and motivated Head of Service Engineering will serve as the primary interface between the hardware engineering team and the field service team. As an individual contributor, this person will be the most senior point of reference and knowledge for the service community and will participate in and influence the design and manufacturing process to deliver better service outcomes. This role involves overseeing complex robot repairs, developing maintenance protocols, and ensuring the ongoing reliability and performance of our robots. We are looking for individuals with hands-on experience, and a proactive "get-things-done" attitude, who excel in both long-term strategic planning and day-to-day execution of practical tasks.


What You’ll Get By Joining Our Team

• You can shape the future of humanoid robots.
• You will have the autonomy to improve all aspects of your technical skills.
• You’ll join an agile and diverse, global team.
  

Must-Haves:

• Proven experience in service engineering or a related field, with a focus on complex technical repairs and maintenance
• Excellent technical expertise in robotics, electronics, and mechanical systems
• Strong problem-solving abilities and attention to detail
• Excellent communication and interpersonal skills, with the ability to facilitate cross-functional collaboration
• Demonstrated ability to work independently and as part of a team
• Versatility to handle ambiguity and rise to challenges in a rapidly scaling business environment

We seek the world's most talented individuals with a passion for inventing and building a more prosperous future. At 1X you'll get to own real projects and be rewarded for your achievements and output. We hire, recognize and reward based on merit. We believe the best work is done when collaborating and therefore require in-person presence.

Interview Process

Introduction Stage - Initial conversations to get to know you better

• [30m] Recruiter Screen with Win Yu
• [45m] Hiring Manager Screen with Toni Garcia

Team Interview Stage - we then dive into your experience in more depth and introduce you to members of the team. This is also when you will do a Take-Home Challenge.

• [60m] Technical Deep-Dive conversation with Toni Garcia, Jorge Milburn and team

Final Interview Stage - we move you to our final round

• [30m] CEO interview with Bernt Øivind Børnich, to be scheduled based on need
• We will conduct reference checks.
• [15m] Job Offer Conversation with Toni Garcia

You are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.

Not sure if this is you?

Studies have shown that women are less likely to apply to jobs unless they meet all qualifications. If you’re excited about this role, but you’re not sure if you qualify, apply anyway! You may be just the right candidate for this or other roles.

Location: 1XHQ, Moss

Our new headquarter in Moss, Norway, is a short train ride from Oslo. The facility is designed to be state-of-the-art, with a variety of 3D printers, an electronics lab, and controls test studio. 1XHQ offers food, showers, and outdoor activities. All employees are supported with a comprehensive relocation package to handle all logistics. Join us in Moss, where performance meets great company culture.

A value driven team

These are the ideas that express our team’s culture and how we work:

Be Nice

Collaboration is our driving force. Our team creates an open, trusting environment where everyone can be their most creative.

Stay Smart

A world-changing team needs the brightest minds in every discipline. This is where people come to work, learn, and grow to their full potential.

Make History

Everything we do gets us closer to one ambitious vision: general-purpose androids helping people around the globe. We believe what we build today will impact generations.

1X is an inclusive and equal-opportunity employer that values diversity. We consider all qualified applicants regardless of race, religion, gender, age, sexual orientation, disability, or any other protected class. If you have a disability or special need that requires accommodation, please don't hesitate to let us know during the interview process. We will do our best to accommodate your needs.

We're excited to have you on board!