Head of Service Engineering

Target start date: Immediately. Re

We are at the forefront of developing advanced humanoid robots designed for household use. 

Our mission is to create an abundant supply of labor via safe, intelligent humanoids. 

As we transition from R&D to full-scale manufacturing, we are seeking a highly skilled and motivated Head of Service Engineering to be the primary interface between the hardware engineering team and the field service team. As an individual contributor, this person will be the most senior point of reference and knowledge for the service community and will participate in and influence the design and manufacturing process to deliver better service outcomes.  This role involves overseeing complex robot repairs, developing maintenance protocols, and ensuring the ongoing reliability and performance of our robots. We are looking for individuals with hands-on experience, and a proactive "get-things-done" attitude, who excel in both long-term strategic planning and day-to-day execution of practical tasks.

What You’ll Get By Joining Our Team

• You can shape the future of humanoid robots.
• You will have the autonomy to improve all aspects of your technical skills.
• You’ll join an agile and diverse, global team.
  

• Proven experience in service engineering or a related field, with a focus on complex technical repairs and maintenance
• Excellent technical expertise in robotics, electronics, and mechanical systems
• Strong problem-solving abilities and attention to detail
• Excellent communication and interpersonal skills, with the ability to facilitate cross-functional collaboration
• Demonstrated ability to work independently and as part of a team
• Versatility to handle ambiguity and rise to challenges in a rapidly scaling business environment

We seek the world's most talented individuals with a passion for inventing and building a more prosperous future. At 1X you'll get to own real projects and be rewarded for your achievements and output. We hire, recognize and reward based on merit. 

Location

We believe the best work is done when collaborating and therefore require in-person presence in our office locations.

Sunnyvale, CA

We are in the heart of the SiIlicon Valley in a commuter-friendly location with plenty of parking, access to 101 or 280. If you prefer public transportation, Orange Line (VTA) light rail station is across the street. Living in the Bay Area, you will have access to many activities available in its proximity from surfing in Half Moon Bay to skiing at Tahoe, wine tasting in Napa, hiking on the many trails or other sports activities on the many tennis courts, golf courses, etc..

If you are relocating to the Bay Area, we offer a comprehensive relocation package to support you and handle the logistics of your move.

Typical Interview Process

• Introductions - interviews to learn more about you and talk about 1X and the role

  • Interview with a member of the Talent Acquisition team

  • Hiring manager / senior team member / technical interview

• Team interviews - technical interviews and deep-dives with team members. May include a take home challenge, presentation or problem-solving exercise

  • Technical deep-dive conversation with a team member

  • Onsite interviews with team members

• Final Interview Stage - we move you to our final round

  • Expectation management with the hiring manager

  • We will conduct reference checks

  • Job offer conversation

Depending on the role and your background, additional interviews may be added.

You are also welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.

A value driven team

These are the ideas that express our team’s culture and how we work:

Be Nice

Collaboration is our driving force. Our team creates an open, trusting environment where everyone can be their most creative.

Stay Smart

A world-changing team needs the brightest minds in every discipline. This is where people come to work, learn, and grow to their full potential.

Make History

Everything we do gets us closer to one ambitious vision: Creating an Abundant Supply of Labor using Safe, Intelligent Humanoids. We believe what we build today will impact generations.

Not sure if this is you?
If you’re excited about this role, but you’re not sure if you qualify, apply anyway! You may be just the right candidate for this or other roles.

1X is an inclusive and equal-opportunity employer that values diversity. We consider all qualified applicants regardless of race, religion, gender, age, sexual orientation, disability, or any other protected class. If you have a disability or special need that requires accommodation, please don't hesitate to let us know during the interview process. We will do our best to accommodate your needs.

We're excited to get to know you and the prospects of having you on board!