Enterprise Engineer

Enterprise Engineer, Information Technology | Infrastructure Location: Palo Alto, CA (on-site)

About 1x We’re an AI and robotics company based in Palo Alto, California, on a mission to build a truly abundant society through general-purpose robots capable of performing any kind of work autonomously. We believe that to truly understand the world and grow in intelligence, humanoid robots must live and learn alongside us. That’s why we’re focused on developing friendly home robots designed to integrate seamlessly into everyday life. We’re looking for curious, driven, and passionate people who want to help shape the future of robotics and AI. If this mission excites you, we’d be thrilled to hear from you and explore how you might contribute to our journey.

Role Overview As an IT Support Engineer at 1X, you will be the frontline of our technical support team, ensuring that employees have reliable and effective IT solutions. You will manage helpdesk requests, resolve technical issues, and enhance IT infrastructure reliability. This role is critical to maintaining seamless day-to-day operations as we scale from R&D to full-scale manufacturing.

Responsibilities

• Act as the primary point of contact for resolving IT helpdesk tickets

• Troubleshoot and resolve network issues, including Wi-Fi connectivity and performance optimization

• Provide support for software, hardware, and system-level issues to minimize disruption

• Manage the hardware lifecycle including procurement, configuration, distribution, and maintenance

• Maintain accurate IT hardware inventory and proactively manage replenishment

• Lead IT onboarding and off-boarding processes including account setup, hardware allocation, and security training

• Coordinate warranty claims, repairs, and hardware replacement activities

• Develop and maintain technical documentation, user guides, and knowledge bases

• Collaborate with the broader IT team to identify and resolve issues and recommend improvements

Requirements

• 5+ years of experience in an IT support or helpdesk engineer role

• Proven ability to diagnose and resolve IT and network issues efficiently

• Hands-on experience with network troubleshooting, software installation, configuration, and hardware management

• Experience managing IT inventory, procurement processes, and asset lifecycle

• Strong technical aptitude and problem-solving skills

• Excellent communication and customer service skills with the ability to explain technical issues clearly to non-technical users

Benefits & Compensation

• Salary Range: $85,000 – $125,000

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

Equal Opportunity Employer 1X is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, marital status, medical condition, genetic information, disability, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.